***BEFORE YOU REGISTER FOR THIS ON-DEMAND WEBINAR PLEASE REVIEW IMPORTANT REGISTRATION INFORMATION BELOW***
A PLA 2026 Virtual Conference On-Demand Webinar
In small and rural libraries, users aren't just patrons; they are your neighbors. The line between personal and professional can blur fast. Customer service gets misconstrued and boundaries that start out clear erode over time, leading to discomfort, overreach, or burnout. This on-demand webinar looks at how and why boundaries get crossed, and how to protect your privacy while still providing exceptional service.
Recorded live during the PLA 2026 Virtual Conference, April 1–3, 2026.
Learning Outcomes
At the conclusion of this on-demand webinar, participants will be able to:
- Employ at least 3 phrases to stop prying patrons in conversation;
- Identify various types of patron interactions that test (or cross) boundaries; and
- Reflect on their own practices and comfort levels to develop their own boundary practices.
Who Should Attend
This on-demand webinar is intended for any public library worker wishing to sample the educational offerings of the PLA 2026 Virtual Conference.
If you were registered for the PLA 2026 Virtual Conference, or were an in-person full-conference registrant who purchased the Virtual Conference add-on, then you already have access to this recording in the online Conference console until July 3, 2026.
Panelists
Kaitlin Matesich, MI is a Librarian at the Benzie Shores District Library in Frankfort, Michigan. Kaitlin has been working in libraries since 2017, and this is their first time presenting at a national conference.
Important Registration Information
Log into or create your ALA eLearning account
An ALA eLearning account is required to register. Don’t have an account? Create one for free by going to the “Log in” menu located at the top right corner of your screen. No membership is required to create the account.
Redeem your signup code to complete your registration
Once you’ve registered for this on-demand webinar, a signup code will be added to your ALA eLearning account and emailed to you. Find the signup code on your signup code page, then redeem it on your account’s dashboard to complete your enrollment in this on-demand webinar.
- Need to purchase registration on behalf of a colleague?
- Need to register a group of 3 or more?
- Need to register with a purchase order?
Review the ALA eLearning FAQ if you need more information.
Accommodations
This on-demand webinar is closed captioned in English (United States).
If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.
Tech Requirements
To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.
Contact
This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).
If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).
