Creating policies and procedures are the backbone of library operations. Policies and procedures influence everything from circulation to staff training. Ever have a difficult patron or a dispute? Conflict is hard enough to deal with, but not having an answer makes the situation worse for you and the patron. What about library staff? A lack of procedure makes it harder for you and your staff to set boundaries, understand their patron-base, recognize their needs, and how it fits into the library mission. Creating policies and follow-through procedures are vital for libraries to set up guidelines and ensure the diverse needs of patrons are being met.
During this webinar, the participant will:
- Develop an understanding of policies and how they influence decisions and audiences
- Learn how to create a policy, communicate effectively, and enforce policies
- Identify what types of policies work for your library, factoring in patron audience and library mission
- Create procedures and decision-making to model policies and meet diverse patron needs
The presenter is Jennifer Blair, Head of User Services Librarian and Associate Professor at Azusa Pacific University. Her role is dedicated to the user experience and teaching
